Sr. Conversation Designer

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, and United to enable agentic automation at scale across the entire customer journey.

We are seeking a Sr. Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions.

Responsibilities

• Prompt Design & Optimization: Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels

• Customer Experience Strategy: Engage with clients to understand their business goals, customer personas, and resolution paths

• Tone & Voice Governance: Define tone of voice guidelines, ensuring consistency with brand standards while adapting for channel

• Multi-Intent & Context Handling: Design experiences that gracefully handle multi-intent queries and context switching

• Analytics & Iteration: Partner with analytics teams to monitor live performance (containment, abandonment, sentiment) and continuously improve conversation flows

• Documentation: Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards

Requirements

• 2-4 years of experience designing AI Agents (voice, chat, email, and messaging)

• Prompt Engineering & LLM Familiarity: Understanding how large language models work and how to optimize prompts with examples, context, and constraints

• Scalability & Frameworks: Proven ability to design reusable frameworks for enterprise-grade deployments

• Experience creating demos or prototypes showcasing agentic AI capabilities

• Domain expertise in regulated industries (airlines, financial services, healthcare, retail) is a nice-to-have