LLM Product Delivery Specialist (Voicebot/Chatbot)(A148553)

AI Rudder is a leading enterprise Conversational AI platform that helps businesses automate and scale customer engagement across voice and digital channels, powered by AI Voice Agents, AI Chat Agents, AI Contact Center, and its low-code BotLab platform. It serves over 500 enterprises across 20+ countries, processing 50 million calls every day.

We are looking for a hands-on Product Delivery Specialist to lead the design, delivery, and continuous optimization of LLM-based Voicebot and Chatbot solutions. You will work closely with business stakeholders, technical teams, and external vendors to bring AI-powered conversational products to life and keep making them better.

What you'll do

• Design and deliver end-to-end Voicebot/Chatbot solutions powered by LLMs, including prompt writing and tuning, conversation flow design, intent configuration, and knowledge base setup.

• Analyze conversation data and conduct bad case attribution to identify model output issues such as hallucinations, instruction-following gaps, and multi-turn context loss, then develop and execute optimization strategies.

• Write Python scripts to support day-to-day work, including batch test case execution, conversation log cleaning and analysis, and automated performance metric reporting.

• Manage the full project delivery lifecycle, coordinating internal and external stakeholders, tracking timelines and quality, and providing regular updates on bot performance.

• Stay current on LLM and conversational AI developments, evaluate new capabilities, and drive continuous product improvement.

What we're looking for

• Bachelor's degree or above; able to communicate professionally in English.

• 2+ years of experience in Chatbot or Voicebot product delivery; hands-on experience with LLM applications (Prompt Engineering, RAG, Agent workflows) is a strong plus.

• Some technical background; able to read code logic and comfortable with basic Python for data processing, API calls, and scripting, or a strong PM background with solid understanding of technical implementation.

• Familiar with at least one major LLM platform or framework such as OpenAI API, Claude, Coze, or Dify; understands prompt tuning and model evaluation basics.

• Strong data analysis skills to drive optimization decisions from conversation logs and business metrics.

• Clear logical thinking and strong writing skills; self-driven and results-oriented in a fast-paced, multi-threaded environment.

• Based in the Philippines; open to occasional remote collaboration across time zones.