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IT & Operations Coordinator
Full-time
Overview
The IT & Operations Coordinator supports the smooth day-to-day operation of the company's internal technology environment, ensuring employees have the tools, systems and support they need to succeed. The role combines IT support, systems administration, asset management, project coordination, and security and compliance support, working closely with People & Culture, Security and stakeholders across the business.
The ideal candidate is organised, curious and proactive, with a genuine interest in technology and operations. This role is permanent part time, with 3 days per week onsite: Monday, Tuesday and Thursday.
Technology Support & Employee Lifecycle
Provide first-line technical support across hardware, software, business systems and collaboration tools, resolving or escalating issues.
Monitor and manage support requests to ensure timely resolutions and a positive employee experience.
Coordinate technology onboarding and offboarding with People & Culture, including preparing hardware, software, accounts and system access.
Manage asset recovery, licence reclamation and access removal during offboarding.
Asset & Systems Management
Maintain accurate inventories of software applications, licences, subscriptions and hardware assets.
Manage software procurement, renewals, licence allocation and usage.
Administer internal business systems by managing user accounts, permissions and access requests.
Coordinate the procurement, deployment, maintenance and lifecycle management of company hardware, and support identity and access management (IAM) processes.
Security & Compliance Support
Support the implementation and maintenance of security controls, policies and operational processes.
Assist with user access reviews, device compliance and other security administration tasks.
Support security awareness initiatives and assist with compliance activities, audits, certification requirements and evidence collection.
Projects & Continuous Improvement
Identify opportunities to improve processes, reduce manual effort and increase operational efficiency.
Support automation initiatives across IT operations and employee lifecycle management.
Coordinate and support IT and operational projects from planning through implementation, tracking timelines, deliverables and risks.
Assist with vendor management and procurement activities.
Documentation & Knowledge Management
Maintain accurate documentation for systems, asset management and operational procedures.
Develop and improve knowledge base articles, troubleshooting guides and standard operating procedures.
