Head of CX / AI Transformation

AI Futures are retained to find a world-class CX / AI Transformation leader for a company that are developing one of the most advanced Agentic AI platforms in Europe. The organisation are a heavily customer focused company, with billions of customer contact points - this role has significant leverage to deliver a transformational shift in the operating model of the organisation, through the implementation of Agentic AI.

The Opportunity

• This is a new role for a Head of CX AI Transformation, leading the most impactful AI transformation in the entire organisation

• Full ownership of the customer roadmap globally

• Lead the implementation of AI agents into the customer organisation

• Lead the customer care function across multiple countries

• Transition customer care from a cost-centre to a revenue generating function

• Reskill human agents for a hybrid human-AI agent setup

The Candidate

• Must have prior experience integrating Agentic AI tools in a complex enterprise environment (ideally in customer focused setting)

• Excellent leadership skills, able to define and execute an enterprise level vision

• Very strong transformation experience in large companies €5bn\+ revenues and ability to drive significant change

• Ability to lead in complex, geographically distributed, matrix organisations, including offshore and outsource models

• Ability to manage up to C-level stakeholders

• Fluent German and English

Please apply to be considered for immediate interview slots.

Package up to €250k

AI Futures Ltd \| Filling the AI skills gap ®