Head of Commercial Growth & Digital Channels, Singapore

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale — enabling customers to make the world healthier, cleaner and safer, and developing solutions for some of the world's toughest challenges, like protecting the environment, ensuring food safety, or helping find cures for cancer.

Role Overview

The Head of Commercial Growth & Digital Channels, Singapore is responsible for driving revenue growth, digital transformation, and AI-powered business innovation across Inside Sales, Marketing, Digital, and E-commerce channels. This leadership role owns commercial performance while leading the strategic adoption of Artificial Intelligence (AI), Generative AI (GenAI), automation, advanced analytics, and digital technologies to transform customer engagement, sales productivity, operational efficiency, and business outcomes. The role serves as a key change leader, partnering across Commercial, Marketing, IT, Data & Analytics, Supply Chain, Finance, and Leadership teams to build a scalable, digital-first, AI-enabled commercial organization.

Key Responsibilities

• Own and deliver revenue targets across Inside Sales, Digital, E-commerce, and emerging digital channels

• Develop and execute commercial growth strategies leveraging AI-driven insights and predictive analytics

• Drive pipeline generation, conversion, customer acquisition, retention, and average order value improvement

• Identify new revenue streams through digital business models, subscriptions, services, and AI-enabled customer engagement

• Define and execute the Commercial AI and Digital Transformation roadmap, leading AI, Generative AI, Machine Learning, and Intelligent Automation use cases across Sales, Marketing, and E-commerce

• Drive adoption of AI-powered sales enablement, customer engagement, forecasting, lead scoring, pricing, recommendation engines, and digital commerce solutions

• Establish governance, responsible AI practices, risk management, and compliance frameworks for commercial AI initiatives

• Design, build, and scale a high-performing Inside Sales organization supported by digital and AI-enabled capabilities, including segmentation, territory planning, and coverage models

• Lead expansion of digital commerce capabilities across B2B and B2C platforms, optimizing customer journeys, conversion funnels, search, merchandising, and personalization

• Build advanced commercial analytics capabilities including forecasting, predictive modeling, and customer insights; drive Voice-of-Customer and CX improvement programs

• Lead change management, stakeholder engagement, communication, and capability-building programs as the Singapore leader for AI and digital transformation initiatives

Requirements

• 10+ years of leadership experience in Commercial Operations, Sales, Digital Transformation, E-commerce, or Business Transformation roles

• Proven track record of revenue ownership and commercial growth delivery

• Experience leading enterprise-scale digital transformation and AI initiatives

• Strong background in Inside Sales, CRM, SAP, E-commerce platforms, and automation technologies

• Knowledge of AI, Generative AI, Machine Learning, Data Analytics, and Intelligent Automation applications in commercial environments

• Strong strategic planning, executive communication, and stakeholder management skills

• Experience leading organizational change and capability-building initiatives