Global Manager Processes & Tools at ABB Robotics

This role sits within ABB's Robotics business, a leading global robotics company entering a new chapter as SoftBank Group plans to acquire ABB Robotics and build the company toward a future of Physical AI.

We are looking for a senior leader to join ABB Robotics Customer Service as Global Manager Processes & Tools. You will lead a global team of Process Owners and Process Experts to harmonize, standardize, and continuously improve service processes aligned with our service strategy. As part of the Global Operations Management Team, you will help shape the future operating model, ensuring scalable, efficient, and customer-centric processes.

Your responsibilities

• Lead the design, implementation, and continuous improvement of global service processes and supporting applications in close collaboration with IS and key stakeholders.

• Act as a hands-on Business Architect, ensuring alignment between service processes, value streams, and digital tools.

• Translate business strategy, customer needs, and market dynamics into scalable processes.

• Ensure a strong customer-centric approach, prioritizing initiatives based on business value and customer experience.

• Support and guide global deployment, adoption, and change management for process and system improvements.

• Ensure Health, Safety & Environment (HSE) requirements are embedded in all processes and tools.

Qualifications

• M.Sc. or Bachelor in engineering, IS/IT, business administration or similar, with 10-12 years minimum work experience.

• Proven experience in Service Business, with strong understanding of service execution.

• Experience in global transformation programs.

• Extensive background as a Business Architect, Process Manager, or similar role in a global, service-oriented environment.

• Knowledge of process design, application landscapes, and data flows.

• Strong track record of working with cross-functional stakeholders in global and matrix organizations.

• Excellent stakeholder management, communication, and change leadership skills.

• Strategic mindset combined with a hands-on, execution-driven approach.