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Founding Deployment Strategist (AI Customer Success & Prompt Engineering)
Full-time
Carnaby Fox is partnering with a rapidly growing, venture-backed AI startup ($6M raised, 100+ customers in under 60 days) transforming how B2B companies engage, educate, and convert customers through next-generation conversational AI. This is an on-site, full-time founding role working directly with founders and product leadership.
About the Role
This is not a traditional Customer Success or Solutions Consultant position. You'll own the complete customer deployment lifecycle, from understanding each customer's business and sales process to designing, deploying, optimizing, and continuously improving AI agents that become an extension of their revenue teams.
Key Responsibilities
Own the complete deployment journey from customer sign-up through successful go-live.
Understand each customer's products, business model, buyer personas, positioning, and sales strategy.
Configure and optimize AI agents using prompt engineering and conversational workflows.
Monitor live AI conversations, identify trends, and continuously improve agent performance through prompt tuning and evaluation.
Act as the primary customer contact via Slack Connect while delivering an exceptional onboarding experience.
Translate customer insights into product improvements with Engineering and Product teams.
Build scalable deployment frameworks that support rapid customer growth.
Required Qualifications
1.5-3 years of experience at McKinsey, Bain, or BCG (MBB).
1-3 years in a high-growth startup.
Experience working with enterprise customers and executive stakeholders, with proven ownership of customer-facing strategic initiatives.
Technical skills across AI tools, prompt engineering, AI agents, evaluation systems, and systems thinking.
