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Founders' Associate
Full-time
About Us
Founded in 2023, GoodMood has quickly become the fastest growing art brand in the world. Our mission is simple: become the go to destination for artists and art lovers alike. Using our platform, any artist can submit their digital art files, we then take care of the rest: printing, framing, fulfilment, payment and customer service. GoodMood sits at the intersection of art, technology, and execution. We're a small team, moving fast and we're building the infrastructure to be one of the fastest growing brands in ecommerce.
The Role
This is a hands-on opportunity to sit at the heart of a fast growing business. As Founders' Associate, you'll work directly alongside the Founders and Chief Marketing Officer. The primary focus of the role is operational, ensuring the business runs as smoothly as possible as it scales quickly, and working across and connecting all functions of the business. We're looking for someone to own customer service, manage our growing list of trade accounts and work closely with our global printing and framing partners. You'll drive process improvements that will allow our small team to continue punching well above its weight, with a heavy focus on using AI tools and automation.
What You'll Be Doing
Customer Service & Care:
Own end to end customer service, closely managing our customer service agency. Provide best in class customer service, drive process improvements, reduce tickets and prepare for future growth.
B2B Management:
Manage growing list of B2B clients including office groups, hotels and interior designers; manage orders for the largest office group in the world across US, UK and EU.
Account manage long list of B2B clients from custom orders to invoicing, and grow existing relationships and customer base.
Working with printing and framing partners:
Work closely with printing and framing partners on consumer and B2B orders.
Operational improvements:
Identify inefficiencies and proactively build better ways of doing things across the business.
Who You Are
Highly organised and detail orientated.
Take strong ownership of tasks.
Happy to get stuck into anything, energised by variety.
Strong with AI tools or keen to learn.
Strong communicator and highly personable.
1-3 years experience in an operational, account management, customer success, or startup generalist role.
