Back
Forward Deployed Product Manager, Agents
Full-time
Siena is the first intelligence layer for customer experience, creating an operating system of AI agents that learn, remember and act across every customer touchpoint. As a Forward Deployed Product Manager, Agents, you're embedded directly with strategic accounts, owning their deployment outcomes end-to-end while feeding insights back into the platform. You're energised by the loop: deploy agents, drive outcomes, identify gaps, build platform improvements, repeat.
What You'll Do
Own AI agent outcomes for strategic accounts end-to-end: automation rates, resolution rates, time-to-value.
Deploy agents, identify what's blocking progress, then build the platform fix so the next account benefits.
Work directly with enterprise CX leaders to design AI transformation roadmaps and execute them.
Build and improve agent capabilities across support, shopping, reviews, voice and social.
Design evaluation systems: QA suites, automated testing and performance monitoring.
Who You Are
5+ years in PM, solutions engineering, forward deployment or technical account ownership.
AI-native mindset: you live in Claude and Cursor and build your own workflows before anyone asks.
You can scope webhooks, OAuth flows and complex integrations without needing an engineer to translate.
You've lived the problems customers are trying to solve and know what great CX looks like from the inside.
