Back
Forward Deployed Product Manager, AI Agent (APAC)
Full-time
About Cresta
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Born from the Stanford AI Lab, Cresta's platform combines AI and human intelligence to discover customer insights, automate conversations, and empower agents. Backed by Andreessen Horowitz, Greylock Partners, and Sequoia. Customers include Intuit, Cox Communications, Hilton, and Carmax.
About the Role
As Cresta's first APAC Forward Deployed Product Manager, AI Agent, you will create, deploy, and optimize AI Agents that transform customers' businesses. This highly cross-functional, customer-facing role blends product thinking, value identification, and project leadership with senior customer executives. You own each AI Agent and the outcomes they drive for customers, and you take that personally.
You'll partner with Forward Deployed Engineers who will support the build, integrations, and optimization to make each AI Agent successful. You'll also work closely with product and engineering, providing a tight feedback loop that will shape the future of Cresta's platform. As the first hire in APAC, you'll play a key role in setting the standards for the role across the region.
What You'll Do
Own AI Agent outcomes for customers — defining and delivering on metrics that move the needle
Manage the full deployment lifecycle for AI Agents from scoping and kickoff through post-go-live optimization
Serve as the AI Agent SME for the APAC Sales cycle, partnering on demos, solutioning, and deal reviews
Design, build, test, and iterate on AI agents in partnership with Forward Deployed Engineers using Cresta's tools and the latest technologies
Lead customer relationships and act as the primary point of contact for AI Agent deployments
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria
Build Cresta's forward deployed practice for APAC, setting standards for future growth
What We're Looking For
5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success, ideally with AI or LLM-first products
Hands-on work style with experience building Agents
Experience leading complex deployments and owning customer relationships including senior stakeholders
Strong technical understanding and systems thinking
Comfortable working with ambiguity in a dynamic startup environment
Passion for AI, automation, and shaping the future of customer experience
Bonus Points
Background in product management, conversation design, or forward deployed engineering
Experience in a startup or high-growth SaaS environment
Familiarity with customer support and contact center operations
