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Sr. Product Manager, Agentic AI
Full-time
We're looking for a Product Manager for Assisted Services, with a specific focus on Financial Services, Risk & Trust. This role is crucial in crafting the future of how eBay's customer support ecosystem ensures accuracy, efficiency and ease of use while mitigating risk exposure.
This role reports into the Global Customer Experience Product organization and works closely with engineering, data science, design, legal, and operations teams across the globe.
Our vision is a future where teammates are liberated from concerns about the tools they use, allowing them to focus entirely on building strong customer relationships and delivering outstanding support.
What You Will Accomplish
Lead AI-first innovation across eBay's Assisted Services products, building intelligent flows that simplify payments, fraud, risk and trust requirements for teammates and customers
Build intuitive user experiences and backend workflows that minimize friction and cognitive burden
Collaborate across disciplines — partner with Engineering, Legal, Risk, Operations, Trust, and Policy — to define roadmaps and drive measurable outcomes
Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance
Define and drive strategy across Financial Services, Risk and Trust ensuring systems are robust, compliant, and optimised
Develop a culture of responsible AI, ensuring visibility, fairness, and compliance in every solution
What You Will Bring
5+ years of product management experience, ideally in AI-driven systems, financial services, risk management or customer experience platforms
Confirmed grasp of machine learning, data-driven decisioning, and automation frameworks in large-scale environments
Experience building products that integrate across multiple systems (APIs, cloud services, enterprise tools)
Validated ability to collaborate efficiently across disciplines and communicate complex concepts with clarity
