Director of Implementations

Deploy the operating system behind construction's digital transformation.

Plexa builds software that powers how construction companies plan, deliver and operate projects. Our platform unifies project management, finance, contracts, document control, safety, quality and AI into a single system that replaces fragmented workflows and disconnected software.

Every implementation represents more than deploying software. It is an opportunity to redefine how an organisation operates.

The quality of that experience determines whether customers simply use Plexa, or build their business around it.

The Role

The Director of Implementations leads the organisation responsible for delivering every new Plexa customer from signed agreement through to successful production deployment.

This role combines executive customer engagement with operational leadership. You will work directly with some of Australia's largest builders while simultaneously building the systems, tooling and AI-powered workflows that allow Plexa to deliver implementations with increasing speed, quality and consistency.

You'll lead a multidisciplinary implementation function responsible for configuring enterprise environments, managing complex deployments, coordinating data migration, driving customer readiness and ensuring every customer is successfully transitioned into our Customer Success HyperSupport team.

As Plexa grows (and we still young but chalked up some big wins), you'll help define not only how implementations are delivered today, but how they scale over the next decade.

As Director of Implementations, you can expect to:

• Lead enterprise software implementations from contract execution through production go-live.

• Develop implementation strategies that align Plexa's platform with each customer's operational objectives.

• Build and lead a high-performing implementation organisation focused on execution, accountability and customer outcomes.

• Partner with Sales to ensure seamless commercial-to-delivery transitions.

• Work closely with Product and Engineering to identify product gaps, remove implementation friction and influence future platform capabilities.

• Design AI: enabled implementation workflows that improve delivery speed, consistency and customer experience.

• Build operational dashboards and performance metrics that measure implementation health, customer readiness and organisational efficiency.

• Identify implementation risks early and coordinate cross-functional teams to resolve them.

• Establish repeatable implementation methodologies that enable Plexa to scale without compromising quality.

• Oversee the structured handover into Customer Success, ensuring customers are positioned for successful adoption, training and long-term growth.

What We Value

• Exceptional operational judgement and the ability to make sound decisions with incomplete information.

• A highly analytical mindset, with a natural inclination toward measurement, continuous improvement and data-driven decision making.

• Demonstrated experience building scalable operational systems rather than relying on manual processes.

• Strong customer leadership, capable of building trusted relationships with executive stakeholders.

• Curiosity and creativity when solving complex operational problems.

• Comfort working in fast-moving environments where priorities evolve as the business grows.

• An AI-first mindset. We expect AI to be a core part of how you analyse information, automate repetitive work and improve organisational performance

• Outstanding written and verbal communication skills across technical and non-technical audiences.

• A strong sense of ownership and accountability for customer outcomes.

What We Require

• Experience leading enterprise SaaS implementations, Professional Services or Customer Delivery organisations.

• Proven success delivering complex software implementations across multiple enterprise customers.

• Experience building and managing high-performing customer-facing teams.

• Strong analytical capabilities, including experience using operational metrics to improve delivery performance.

• Demonstrated ability to work across Product, Engineering, Sales and Customer Success organisations.

• Experience implementing AI or automation into operational workflows is highly regarded.

• Experience within enterprise SaaS, ERP, workflow platforms or construction technology is advantageous but not essential.

Must have

• Ability to demonstrate a minimum of 4- 5 years in a leadership role specifically in Software implementations and deployments.

• Travel at 30% across Australia/NZ

At Plexa, you’re not just onboarding customers, you’re re-platforming how some of the largest construction companies operate, turning fragmented, high-stakes workflows across projects, finance, contracts and delivery into a single operating system.

This is a chance to build the implementation function from the ground up, using data and AI to scale how complex enterprises adopt software, and to define the systems that will determine how Plexa grows.