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Director, Digital Solutions
Full-time
About The Role
We are seeking a Director, Digital Solutions to design and execute a strategy that transforms patient awareness, access, and adherence through frictionless digital experiences. This is a high-impact, enterprise-wide role requiring strategic leadership, cross-functional collaboration, and the ability to influence at all levels.
Key Responsibilities
Strategy & Vision
Define and own a digital health roadmap targeting friction points across the patient journey
Align solutions with brand imperatives to drive market growth, awareness, and adherence
Shape and communicate how the organization embeds AI across the digital ecosystem to deliver actionable insights and personalized customer experiences
Innovation & Implementation
Lead breakthrough digital health initiatives that improve outcomes and experiences
Scope and prioritize use cases for coverage, reimbursement, and digital access
Translate business needs into clear requirements and partner with internal teams and external vendors
Enterprise CX Leadership
Champion enterprise-wide CX transformation, including Voice of Customer (VoC) programs, journey mapping, and CX measurement frameworks
Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, and Compliance
HealthTech Leadership
Drive adoption of emerging health technologies and AI-powered platforms that enhance patient engagement and personalized care
Evaluate and integrate innovative tools (e.g., remote monitoring, AI-driven decision support)
Preferred Qualifications
8–10 years in pharma/biotech/life sciences
Customer Experience Acumen: Familiarity with CX metrics (CES, CSAT, NPS) and processes (journey mapping, VoC)
Digital & Health Tech Background: Proven experience in health tech, digital solutions, and mobile experiences
AI Strategy Expertise: Demonstrated ability to define and execute AI strategies
Executive presence with strong influencing, communication, and negotiation skills
