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Digital Operations & AI Transformation Specialist
Full-time
Job Title:
Digital Operations & AI Transformation Specialist
Location:
Working Hours:
Australian Eastern Time (Melbourne)
Employment Type:
Full Time
Reports To
Director
Primary Focus:
Zoho CRM, automation, AI tools, website, email systems and digital operations
Secondary Focus:
Social media management, blogs, SEO and future marketing campaign support
Role Mission
To build, maintain and continuously improve the digital systems that allow Green ENV to operate faster, reduce manual work, improve lead conversion, strengthen compliance and deliver better customer experiences.
This Role Owns
Zoho Bigin and Zoho Flow improvements
AI automation projects
Website and landing page reliability
Email deliverability and DNS configuration
Digital content publishing
System documentation and process improvement
Digital dashboards and reporting
Key Responsibilities
CRM & Automation
Manage and improve Zoho Bigin CRM
Build and maintain Zoho Flow automations
Automate sales, operations and after-sales workflows
Integrate Zoho Forms, Writer, Sign and Books
Create dashboards and management reports
AI & Business Automation
Implement AI lead qualification
Build AI customer support and knowledge base tools
Support AI quotation and document generation systems
Research and recommend new AI tools
Use ChatGPT/OpenAI and automation platforms to improve productivity
Website & Digital Systems
Fix website issues and bugs
Maintain WordPress/PHP website areas
Create landing pages and publish blogs
Improve speed, security and SEO
Manage hosting, SSL, DNS and forms
Email & IT Systems
Resolve Outlook/Microsoft 365 or Google Workspace issues
Manage SPF, DKIM, DMARC and DNS records
Improve email deliverability
Troubleshoot domain and system access issues
Social Media & Digital Marketing Support
Schedule posts across Facebook, Instagram, LinkedIn and Google Business Profile
Publish project photos and blogs
Support SEO, Google Analytics, Meta Pixel and Tag Manager
Gradually assist with Meta Ads and Google Ads campaign management
Essential Skills
Minimum 3+ years' experience in a similar digital operations, automation or technical marketing role.
Strong experience with Zoho products, especially Bigin, CRM, Flow, Forms, Books or Creator
Proven ability to design and implement AI-driven automation systems
Experience managing SEO, Meta Ads and Google Ads campaigns
WordPress experience and basic PHP knowledge
Website troubleshooting, DNS management and email deliverability experience
Microsoft 365 or Google Workspace experience
Excellent written and spoken English
Ability to work independently during Australian business hours
Highly Desirable Skills
OpenAI, ChatGPT, Claude, Gemini, Zapier, Make, n8n
API integrations, Python scripting, JavaScript, HTML/CSS
Google Analytics, Google Tag Manager and Search Console
Meta Business Suite, Canva and LinkedIn marketing
Experience with Australian SMEs, Melbourne/Victorian businesses, construction, trades, renewable energy or compliance industries
