CX Technology Specialist — Technical Onboarding & Automation

Who We Are

Better Impact is a global leader in volunteer management technology, supporting tens of thousands of organizations that rely on volunteers to power their missions. Our software helps volunteer leaders run programs with less administrative burden, greater visibility, and stronger impact in the communities they serve.

Our Team & Culture

We believe technology should strengthen communities and support the professionals who lead volunteer programs. Our team is committed to building meaningful tools while fostering a workplace where people feel supported, valued, and empowered to grow.

Who We Are Looking For

We’re looking for a technically curious, systems-minded problem solver to join our Customer Experience team as a CX Technology Advisor. This role is perfect for someone who enjoys both doing the work

*and*

improving how the work gets done--configuring client environments, supporting client onboarding, and building smarter, more automated ways to deliver great experiences. You’ll play a key role in reducing manual processes, streamlining workflows, and helping us scale how we support our customers. If you’re someone who likes connecting technical dots, making things more efficient, and turning “there has to be a better way” into real solutions, this role is for you. You don’t need to know everything, but you should be comfortable learning quickly, asking questions, and building as you go.

This position can be remote or in-person (office headquarters are in Winston-Salem, NC).

Responsibilities

• Configure technical environments for new clients (SSO, DNS, email authentication, data imports)

• Serve as a technical resource during customer onboarding, helping clients navigate setup with clarity and confidence

• Identify manual, repetitive CX workflows and build automation solutions to streamline them

• Develop and maintain automations using tools such as Zapier, HubSpot, Intercom, or similar platforms

• Partner with Product, Engineering, and CX teams to ensure accurate and scalable client configurations

• Troubleshoot technical issues, investigate bugs, and coordinate resolution with internal teams

• Support data imports and migrations, ensuring accuracy and clean implementation

• Document processes, automations, and best practices to support team-wide efficiency

• Contribute to the development of AI-assisted workflows and internal tools that improve CX operations

Qualities of a Successful Candidate

• Comfortable working with technical concepts and systems

• Naturally curious and motivated to improve how things work

• Strong problem-solver who can break down complex issues into manageable steps

• Clear communicator who can explain technical topics in simple, approachable ways

• Organized and detail-oriented, with the ability to manage multiple workflows

Desired Qualifications

• 2–4 years of experience in SaaS, onboarding, technical support, or CX roles

• Exposure to SSO (SAML, OAuth), DNS, or email authentication (DKIM, SPF, DMARC)

• Experience with automation tools (Zapier, Make, n8n) or similar low-code platforms

• Familiarity with data imports, CSV manipulation, or system configuration

• Experience working with tools like Intercom, HubSpot, or similar platforms

, based on experience and location

Our benefits package includes:

• Medical, Dental & Vision Insurance after 90 days of employment

• 401(k) after 90 days of employment

• Unlimited vacation after 90 days of employment and 9 paid holidays

• Paid Maternity and paternity leave