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Customer Support Assistant - Remote
Full-time
As a Customer Support Assistant (contractor, remote), you'll apply your support expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior AI experience is required, your domain knowledge is what matters.
Key Responsibilities
Provide clear, accurate, and empathetic written and verbal responses to customer support queries.
Contribute to the development and refinement of AI-driven customer support tools by offering real-world insights.
Assess, annotate, and review support interactions to ensure quality and consistency.
Identify common customer pain points and document best practices for issue resolution.
Collaborate with the team to share feedback, suggest process improvements, and enhance training data quality.
Ensure data privacy and confidentiality in all support interactions and documentation.
Required Skills
Exceptional written and verbal communication, with a focus on clarity and empathy.
Prior experience in customer support or a similar client-facing role.
Strong analytical thinking, problem-solving, and attention to detail.
Ability to work independently and collaboratively in a remote setting.
Preferred
Experience with AI tools or familiarity with AI-driven support systems.
Background in training, coaching, or process improvement; multilingual abilities a plus.
