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Customer Success Manager
Full-time
Chexy is a fintech startup focused on transforming payment experiences. The company enables Canadians to earn rewards on money they had to spend anyway through innovative payment solutions.
Role Overview
This position involves owning the end-to-end success of clients, from onboarding to ongoing engagement. The successful candidate will serve as the primary support contact for users while championing customer feedback to enhance platform services.
Key Responsibilities
Support Operations: Process customer inquiries through email and platforms like Intercom with prompt resolution
Problem Resolution: Address intricate customer issues cross-functionally with a solutions-oriented approach
Process Development: Design scalable systems including playbooks and documentation for team consistency
Analytics: Monitor retention, satisfaction, and engagement metrics
Innovation: Leverage AI and automation to improve customer experience efficiency
Strategic Projects: Drive initiatives enhancing user adoption and operational performance
Required Qualifications
Minimum 3+ years in Customer Success, Account Management, or Customer Operations
Background in fintech, payments, or high-growth tech environments (preferred)
Strong analytical and communication abilities
Proficiency with Notion, Slack, Google Suite, and CX platforms
Capacity to manage competing priorities in fast-paced settings
