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Customer Success Manager | $70/hr
Full-time
In this contractor role, you'll apply your Customer Success expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required; your domain knowledge is what matters.
Key Responsibilities
Design, review, and optimize AI training scenarios and customer support workflows for diverse use cases.
Manage and guide teams of operational and Customer Success analysts, ensuring best practices and performance excellence.
Analyze workflow data and customer interactions using tools such as Zendesk, Intercom, Gorgias, and ServiceNow to identify improvements.
Create and refine customer service scenarios, knowledge base materials, and escalation processes based on real-world challenges.
Deliver clear, actionable feedback to operational teams and use Slack, Gmail, and calendar tools to coordinate a remote team.
Required Skills and Qualifications
4+ years in Customer Success Management or related fields, with proven leadership of CS or operational analyst teams.
Deep familiarity with customer support platforms including Zendesk, Intercom, Gorgias, and ServiceNow.
Demonstrated ability to design effective AI training tasks, workflows, and real-world scenarios.
Exceptional analytical thinking, outstanding written and verbal communication, and proficiency in Slack, Gmail, and calendar management.
Preferred Qualifications
Experience in AI training or human-in-the-loop projects.
Background in workflow analysis and process automation, with a history of success on remote, distributed teams.
