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Customer Success Engineer
Full-time
Imperum is an Agentic AI SecOps platform helping security teams reduce alert noise, accelerate investigation and move from evidence to validated action. Built for enterprise SOC, MSSP and MDR teams, it connects across SIEM, EDR/XDR, ITSM, threat intelligence, cloud and enterprise systems.
Location: North Europe (Remote). Candidates must already be based in Northern Europe and able to work without visa sponsorship. Excellent written and spoken English is required.
About the Role
As a Customer Success Engineer, you'll be the technical partner customers rely on to get the most from Imperum. You'll work closely with security teams from onboarding through long-term adoption, helping them integrate Imperum, build automation playbooks and put AI agents to work across their security operations. This is a hands-on role for someone with at least 3 years in a related technical customer-facing role.
What You'll Do
Own the technical relationship after the sale, guiding customers through onboarding, deployment and ongoing adoption.
Design, build and fine-tune automation playbooks that streamline alert triage, enrichment and response.
Help customers deploy and orchestrate AI agents across their SOC and advise where autonomous workflows deliver the greatest impact.
Write and maintain Python scripts and custom integrations connecting Imperum to SIEM, EDR/XDR, ticketing, threat intelligence and cloud tooling via REST APIs.
Diagnose and resolve complex technical issues and triage incidents.
Lead training sessions and technical workshops, and act as the voice of the customer to product and engineering.
What You'll Bring
Solid cybersecurity fundamentals: SOC operations, incident response, threat detection and alert triage.
Hands-on experience building SOAR playbooks or security automation workflows (e.g. Cortex XSOAR, Splunk SOAR, Tines, Torq, Swimlane).
Proficiency in Python for automation, custom integrations and API work.
Practical experience with AI agents, agentic workflows or LLM-driven automation, ideally in a security context.
A minimum of 3 years in customer-facing technical roles.
