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Customer Lifecycle Automation Manager
Full-time
CXT Software provides the technology backbone for delivery processes for courier, route delivery, and healthcare companies. As Customer Lifecycle Automation Manager, you will design and operate lifecycle automation programs across onboarding, adoption, renewal, and expansion, owning the scaled customer engagement model for Tier 3-4 customers where automation replaces manual account management.
Responsibilities
Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk.
Build automated workflows triggered by customer behavior, product usage, and CRM data.
Develop and maintain customer health scoring frameworks and trigger-based signals for churn risk and expansion.
Own lifecycle automation within HubSpot and partner with Product and Engineering to integrate product usage data.
Requirements
5-7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles.
Experience using AI to design or operate customer lifecycle workflows.
Proven experience designing lifecycle automation programs from scratch in SaaS or recurring-revenue environments.
Hands-on experience with CRM and automation platforms (HubSpot, Salesforce) and product analytics tools such as Pendo.
