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Customer Service Representative
Full-time
Oslo Skin Lab is hiring a Customer Care Team Leader (posted via Top of Minds) for one of its strongest-growing markets. The Spanish team has delivered strong results without a local manager; this role brings structure, develops the team from within, and elevates customer experience. It is both operational and strategic, requiring a leader close to the team, the customers, and the daily reality of the Spanish market.
The role
Handle inbound and outbound customer contacts and coach the team on live calls.
Drive retention metrics like saves, CSAT, email satisfaction, answering rates, and service levels.
Over time, shift toward backend leadership: structuring workflows, developing people, and running performance cycles as the operation expands into new markets.
Requirements
Proven leadership experience in a customer care, retention, or subscription-based environment.
Fluent in Spanish and English; German or Portuguese a plus.
Strong experience working with KPIs and performance management.
Technically confident, with experience using CRM systems and AI-driven tools.
Curious and proactive about AI, able to identify practical ways to implement AI tools into customer care processes and daily operations.
About Oslo Skin Lab
A science-based skincare brand and the fastest-growing concept within NutraQ, operating across more than 15 European markets and the US through subscription-based business models, serving more than 450,000 customers.
