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Manual QA Engineer
Full-time
Job Title
: Manual QA Engineer
Location
Monterrey, Nuevo León, Mexico
Work Setup
Hybrid (2–3 days onsite)
Contract
Direct with client
Other Benefits
Contract direct with client
Paid in USD, from USA
Paid Holidays
12 PTO/year
Job Description
We are seeking a Manual QA Engineer to take ownership of product quality across our SaaS platform. This role goes beyond traditional testing — you’ll work at the intersection of QA, customer experience, and AI to ensure the product truly serves its users.
What You’ll Do
User-Centric QA: Partner with Support to analyze tickets and bug reports, translate feedback into structured test scenarios, and collaborate with Marketing to align product experience with user expectations.
AI-Assisted Testing: Use AI tools to accelerate test case generation, exploratory testing, bug triage, and documentation. Identify opportunities to integrate AI into QA workflows.
Core QA Responsibilities: Review requirements and acceptance criteria, design and execute manual test cases, perform functional/integration/UI/UX testing, document defects, and maintain QA documentation.
Cross-Team Collaboration: Work closely with Product Managers and developers to clarify requirements, flag risks, and participate in release management and sign-off processes.
What We’re Looking For
Proven experience in manual QA for web-based SaaS products.
Strong understanding of SDLC and Agile/Scrum methodologies.
Experience collaborating with non-engineering teams (Support, Marketing, Product).
Hands-on experience with AI tools (ChatGPT, Copilot, etc.) applied to testing or documentation.
Proficiency with Jira for bug tracking and sprint workflows.
Excellent written and verbal communication skills in English.
Analytical mindset, attention to detail, and curiosity about user behavior.
Nice to Have
Familiarity with browser developer tools and basic HTML/CSS/JS debugging.
Exposure to automation frameworks (Selenium, Playwright, Cypress) as a growth path.
Background or passion for UX research or customer experience.
Why This Role Is Compelling
Impact: Shape product quality and user experience in a growing SaaS platform.
Innovation: Apply AI-driven workflows to modernize QA practices.
Growth: Opportunity to expand into automation and advanced QA methodologies.
Culture: Join a collaborative, user-focused team that values initiative and continuous learning.
