Conversational AI Bot Developer

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience. As a Conversational AI Bot Developer, you will have hands-on exposure to a wide range of technologies and be responsible for providing technical AI solutions across the full lifecycle of contact center implementations — from design through delivery.

What You'll Be Doing

• Support voice and digital AI self-service solutions for large, multi-location contact centers

• Design, develop and implement AI self-service applications with Google CCAI

• Interface with clients to drive AI solution implementations

• Collaborate on conversation design specifications

• Integrate with backend systems using web services, databases, and reporting

• Perform unit, system and functional testing

What You'll Bring

• 8+ years of application development experience overall

• 3+ years of experience with Google Dialog Flow ES/CX

• 1+ year hands-on experience with Google Cloud CCAI or similar platforms (Amazon Lex, Kore.ai, Uniphore, IBM Watson)

• Knowledge of Cloud Services Architecture, Apigee, Vertex AI

• Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, and Python

• Experience supporting large multi-site contact center implementations

• Experience with Speech-to-Text and Text-to-Speech services (e.g. Nuance, Google, Amazon)

• Bachelor's degree required