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Claims Operations Manager
Full-time
Job Description
About the role
This is a key leadership role at Chubb Life New Zealand, sitting at the centre of claims performance, customer outcomes, and operational improvement. As Claims Operations Manager - Lump Sum \& Performance, you will lead a team of Claims Consultants while using data, insight, and technology to lift performance and improve the way work gets done.
This is more than a people leadership role. It is an opportunity to shape the future of claims operations. You will identify trends, improve workflows, strengthen reporting, and turn insight into action. You will also help drive smarter ways of working, including process improvement, automation, and innovation across the function.
Working closely with the Head of Customer Engagement, the wider leadership team, and key internal and global stakeholders, you will play a visible role in driving change. Your work will directly influence service delivery, team effectiveness, and customer experience.
In this key role you’ll
Lead and lift a high-performing claims team
Drive better claims and customer outcomes
Turn data into action and performance gains
Simplify processes and improve service delivery
Influence stakeholders across the business and globally
Champion automation, innovation, and continuous improvement
To be successful and grow in this role, you will ideally bring the following
Proven leadership in insurance claims
Strong command of claims operations
Excellent data and reporting capability
Strong commercial and financial judgement
Credibility with senior stakeholders
A track record of building strong teams
Location:
Wellington or Auckland
Role Type
Full Time, Permanent
Benefits On Offer When You Join Chubb Life NZ
Flexible working
Group Life, Trauma, Income, Healthcare and Travel Insurance
Additional annual leave
Bonus \+ Stock Purchase options
Wellbeing subsidy and partner discounts
Endorse my cause \& payroll giving
Chubb Life NZ’s commitment to you
We will demonstrate care for our people and selflessly support your growth and development.
We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location.
We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development.
Why you’ll love working for Chubb Life
Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.
At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders.
We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride.
We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.
Learn more about
Life at Chubb
Our Values
Across the world, Chubb is guided by our five key values
Integrity, Customer focus, Respect, Excellence, Teamwork
Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.
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