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Benefits Operations Specialist - APAC
Full-time
Remote helps businesses of all sizes recruit, pay and manage international teams, handling global payroll, benefits, taxes and compliance across 90+ countries. Innovation is a core value, with Automation and AI capabilities built into every role.
The Position
This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of clients' HR teams, you will advise on global employment with speed, expertise and precision, with your work directly influencing the customer and employee experience with their Benefits.
Key Responsibilities
Provide support to Employees and Clients on benefits plans, enrolment, invoicing and platforms.
Process and solve tickets and escalations in Zendesk and email.
Execute data-related tasks with care and precision and help define Standard Operating Procedures.
Maintain operations process documents and find automation possibilities to streamline processes.
Requirements
Experience in HR Operations Employee Benefits, ideally delivering US PEO services.
Obsessed with providing an excellent customer service experience.
Ability to multi-task across various tech tools in a fast-paced environment.
Fluent English and demonstrated strong automation and AI capabilities and AI fluency.
