Associate Director, AI Product

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Optus is on a mission to transform how Australians live, work and connect — and AI is central to that journey. We are seeking an Associate Director, AI Product Management to lead enterprise‑wide AI product innovation and drive measurable business impact across customer service and sales.

This is a senior product leadership role where you will shape the AI strategy, roadmap and execution of AI‑powered customer experiences. Acting as a critical bridge between technology, business and customers, you will ensure AI solutions are scalable, ethical and aligned to Optus’ broader strategic vision

What You’ll Do

• Lead the AI product strategy and roadmap, aligning AI initiatives with customer service and sales priorities

• Champion AI‑driven innovation across the organisation, embedding an AI‑first mindset

• Build and scale enterprise‑grade AI products, setting industry benchmarks for customer experience

• Own and deliver outcomes across conversational AI, intelligent routing and predictive automation, tied to OKRs

• Translate complex AI initiatives into clear value stories, delivering quarterly business reviews on impact and performance

• Act as a thought leader and advocate for AI, shaping next‑generation customer experiences

• Partner with internal teams and specialist AI partners to accelerate innovation and scale

• Influence culture and capability, driving adoption and confidence in AI solutions

What Makes You Perfect

You are a high‑energy, impact‑driven product leader who thrives in fast‑paced, complex environments. You bring:

• 8\+ years’ experience in product management, ideally with hands‑on technical depth in software, engineering or AI

• Proven success driving commercial outcomes through digital and AI‑enabled products

• Strong customer focus with a passion for improving end‑to‑end experiences

• Exceptional stakeholder influence, communication and storytelling skills

• Demonstrated people leadership capability, developing and empowering high‑performing teams

• The ability to move fast, adapt quickly and lead change with confidence

• A degree in Computer Science, Engineering, Mathematics, Business or a related discipline (ideal)

What's in it for you?

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.

• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA\+).

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

For more information on Diversity, Inclusion \& Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.