AI Workflow Transformation Lead

At AlayaCare, we're a team passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients, with 550+ employees across Canada, the US, Australia, and Brazil.

The AI Workflow Transformation Lead partners directly with the CEO and executive team to map critical workflows end-to-end and reimagine them for the AI era. This role owns a portfolio of high-impact transformation initiatives, leveraging tools like Claude, Glean, and internal AI capabilities to redesign how work gets done across the company, and leads a small team of AI Automation Specialists. This role is based in Montreal with a hybrid model of 2 in-office collaboration days per week.

What You'll Do

• Map current workflows across key business areas (Sales, Customer Success, Implementations, Support, Product, Finance, People)

• Quantify baseline performance (cycle times, FTE effort, handoffs, error rates, CX impact)

• Redesign workflows that are AI-first, leveraging agents, automation, and integrations rather than digitizing existing processes

• Build clear, visual process documentation and playbooks that can be adopted by teams

• Identify, prioritize, and maintain a portfolio of AI workflow initiatives, balancing impact, feasibility, and risk

• Lead discovery, experimentation, and pilot phases to validate new workflows quickly

• Work with AI Automation Specialists to translate workflows into solutions using Claude, Glean, AlayaFlow, and other platforms

• Define success metrics and ensure each initiative has a clear business case and measurable outcomes

• Partner with the CEO and executive team to align on priorities, trade-offs, and sequencing

• Lead change management for new ways of working: training, communication, documentation, and reinforcement

• Lead, coach, and develop AI Automation Specialists, setting a high bar for quality, pace, and impact

What You Bring to the Team

• Bachelor's or advanced degree in computer science, mathematics, or related fields

• 3-8 years in management consulting (e.g., BCG, Bain, McKinsey) or a similarly rigorous strategic/operational transformation role

• Proven track record in process mapping, operating model design, or large-scale business transformation

• AI native: daily user of tools like Claude, Glean, ChatGPT, Copilot, Cursor; comfortable designing prompts, workflows, and agent-based solutions

• Strong intuition for where AI creates leverage vs. where process or product changes are more appropriate

• Excellent structured communication skills with the ability to influence senior stakeholders

• Strong analytical skills and data literacy; able to quantify impact and build business cases (SQL or similar a plus)

• Experience with B2B SaaS; healthcare/home care exposure a plus

• Experience implementing AI or automation solutions (agentic workflows, RPA, orchestration platforms)

• Bilingual in French and English (written & spoken)