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AI Operations Specialist
Full-time
Matific is a global EdTech company delivering a research-driven mathematics learning platform used by millions of students, teachers and families across 70+ countries. This is a builder role: your full-time job is to look across the business, find the highest-leverage opportunities to streamline how teams work, and ship the improvements.
The Role
You'll work across several teams at once including sales, customer support, marketing, finance and HR, identifying where AI, automation, or smarter use of existing tools can save time and improve quality. Then you'll build the fix, prove it worked, and move on to the next opportunity. You'll report directly to the CEO.
Key Responsibilities
Understand team workflows and find where time can be reclaimed.
Build the fix, often wiring tools together in Zapier, Make or n8n, or configuring an AI layer (for example AI agents in Salesforce, Zendesk or Notion).
Run vendor evaluations, scoping requirements, demoing options, and owning rollout.
Quantify impact: hours saved, error rate reduced, cycle time cut.
Document playbooks and champion adoption through training and follow-up.
Requirements
2+ years in an ops, business systems, RevOps or transformation role where you personally built things.
Fluency with at least two of: Zapier, Make, n8n, Workato, Power Automate or similar.
Comfortable in SQL or spreadsheets at an advanced level.
Hands-on experience using modern AI tools in real workflows, such as deploying Claude Projects, building RAG-style internal search, or configuring AI features inside Salesforce, Zendesk or Notion.
