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Opportunistic Hiring - AI
Full-time
Five9 is a leading provider of cloud contact center software, helping organizations transition from legacy premise-based solutions to the cloud and recently launching its AI Agents for next-generation self-service and customer experience.
Agentic Engineering Team
Five9 is establishing an Agentic Engineering team in Bangalore that sits on the bleeding edge of AI technology, responsible for developing AI Agents on top of the Five9 platform. The team owns the entire lifecycle of AI Agent development, from requirements through deployment and ongoing improvement, using prompt engineering, agent and multi-agent architectures, function calling and tool definition.
Key Responsibilities
Develop and test AI Agents for B2B customer experience use cases in healthcare, financial services and retail.
Maintain expertise in the latest algorithms, techniques and architectures for AI Agent design.
Interface with customers and customer-facing teams to understand requirements and use cases.
Partner with the platform engineering team to improve agent performance and reduce time to implement.
Requirements
3+ years developing conversational AI applications for the customer service space.
5+ years in customer-facing technical roles (professional services, support, solutions consulting).
Experience with CX development products such as Google Dialogflow, IBM Watson, Kore.ai, Genesys or NICE.
Expertise in conversational AI: speech recognition, NLP and large language models.
