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Workflow Solutions Specialist (Zendesk)
Full-time
Airspace is a tech-enabled freight forwarder that uses AI and machine learning to coordinate time-critical logistics, delivering mission-critical shipments such as organs for transplant and sensitive machinery components.
About the Job
As the Workflow Solutions Specialist, you will serve as the bridge between business vision and technical reality. Your primary responsibility is taking stakeholder ideas for how work should flow and building the technical solutions to make it happen, regardless of platform limitations. This is not a traditional admin role. You will own Zendesk as your core platform and support Salesforce, but you'll regularly think beyond native capabilities, using custom API work, middleware automation, webhooks, or creative combinations of tools. You will report to the Sr. Manager of Business Systems & Operations, supporting the Revenue, Operations, and Executive teams.
You're an Ideal Candidate If
You've been in situations where stakeholders describe their ideal workflow and it doesn't exist as a native feature in any platform, and you've figured out how to build it anyway. You view platforms like Zendesk and Salesforce as flexible building blocks rather than rigid systems.
You can provide specific examples of times when you've:
Taken a business vision and designed the technical solution, choosing the right combination of tools and approaches, including top-notch documentation and implementation.
Built cross-platform automations that made manual processes obsolete (e.g., "When X happens in Zendesk, notify Y via Slack, and create a task in our project management tool").
Designed and implemented custom Zendesk workflows beyond out-of-the-box functionality.
