BizOps Specialist

If you’re systems-curious, love figuring out how things work, and want a foot in the door at a fast-growing fintech — this could be your next move.

Valiant is an innovative, award-winning platform connecting Australian business owners with the finance they need to achieve their goals. With pioneering tech, a diverse lending panel, and a talented team, we've revolutionised the business lending game. We work with over 90 leading lenders to wow our clients with a seamless experience, from their initial enquiry through to settling funds. We have a strong growth agenda and are always looking for top talent to join the pursuit of our vision to unleash the economic potential of every idea!

*About the Role*

We're looking for a

Biz Ops Specialist

to take ownership of our telephony ecosystem, contact infrastructure, and campaign execution. This is a genuine specialisation pathway: we'll teach you the platform, and you bring the curiosity, problem-solving instincts, and appetite to dig into how systems and data connect.

You might be coming from an IT service desk or Level 1/2 support role, ready to stop triaging tickets and start owning the system behind them. Or you might be a junior analyst who wants to move out of pure reporting and into a niche, highly valued operational specialism — one that puts you right at the centre of how a fintech actually talks to its customers.

Either way, you'll grow into managing our telephony architecture — from IVR flows and call routing to AI agent implementation — while building a data-driven mindset to evaluate campaign performance and guide smart decisions on contact strategy.

*What You'll Be Doing*

• Telephony Campaign Execution:

Support the setup, design, tracking, and execution of telephony campaigns, learning to use performance data to optimise contact rates and campaign strategy.

• Routing \& AI Integration:

Get hands-on with call routing logic, and help deploy, test, and monitor our AI agents as they roll out.

• System \& Platform Administration:

Own day-to-day telephony system administration — platform configuration, user access management, queue structures, skill mappings, and schedule updates — keeping every contact channel running smoothly.

• IVR \& System Support:

Take charge of IVR management, phone number allocation, campaign setup, and internal telephony platform support tickets (a natural next step if you're coming from a support desk).

• Telecommunications Management:

Oversee corporate mobile operations, including Vodafone SIM card provisioning and device fleet management.

• Operational Excellence:

Help optimise Valiant's day-to-day operational processes — workforce management, telephony routing, and ACMA compliance.

*What We're Looking For*

• A Pivot-Ready Background:

Experience in IT support (Level 1/2 helpdesk, service desk, systems administration) or a junior analyst/operations background with a genuine interest in systems and process. Hands-on exposure to Genesys or similar contact centre platforms is a bonus, not a requirement.

• A Data-Curious Mindset:

You're comfortable with numbers and metrics, and excited to learn how to turn call data and campaign performance into decisions — training and mentorship provided.

• A Systems Brain:

You like understanding how the pieces fit together — user permissions, routing logic, configurations — and you're not afraid to dig into a platform you haven't used before.

• Customer-First Communication:

A patient approach, clear communication skills, and a knack (or growing knack) for explaining complex technology in plain language.

• Operational Hygiene:

Good habits around documentation, ticket hygiene, and following established processes — skills you've likely already built in a support or analyst role.

• Prioritisation \& Escalation:

The ability to juggle competing requests, prioritise sensibly, and know when to elevate issues.

• Get Sh*t Done Attitude:

You embody our core value to collaborate effectively and get things done efficiently, without compromising quality.

*You'll Love Working Here If*

• You want to invest in your growth:

This role is designed as a specialisation pathway. Enjoy ongoing training, development, and professional educational support — including structured onboarding into Genesys and telephony operations — to take your career to the next level.

• You value diversity \& culture:

Work alongside an inclusive, passionate, and supportive team — we believe innovation thrives on diversity, and so do we.

• You enjoy a great social scene:

Join in on weekly Friday drinks, monthly catch-ups, and big quarterly events to connect and have fun with colleagues.

• You love a vibrant workspace:

Enjoy a fun, open-plan, pup-friendly office space located in the heart of Surry Hills, steps away from top cafes and restaurants.

• You appreciate flexibility:

Benefit from our hybrid working model, enjoying a buzzing office or the peace of your own home to get your work done.