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Training Officer
Full-time
Viva.com, the first Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance and offers card issuing, loans and deposit accounts across the continent.
The Role
As a Training Officer you will design and scale next-generation learning ecosystems that blend AI, data and modern learning design to create engaging, performance-driven experiences across Customer Service, Sales and Operations. This role is about shaping how people learn in a digital-first, AI-enabled organization.
Key Responsibilities
Design high-impact, blended learning journeys combining videos, e-learning modules and manuals.
Leverage AI-powered tools (adaptive learning, coaching bots, simulations) for scalable learning.
Develop digital-first content and AI-assisted knowledge base materials to enhance customer self-service.
Continuously upskill customer service teams, using AI analytics to identify skill gaps.
Act as a trainer for AI systems (e.g. chatbots), improving accuracy, containment rates and customer satisfaction.
Requirements
Experience in modern Learning & Development, ideally in customer-facing or fintech environments.
Hands-on experience or strong interest in AI-powered learning tools, automation or chatbot training.
Data-driven thinking connecting learning to measurable performance outcomes.
Excellent command of English and Greek.
