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Customer Success Manager
Full-time
Customer Success Manager – AI SaaS Platform (m/f/d)
Are you excited by AI, great customer experiences and helping major organisations turn new technology into real-world value?
Our client is an established German software & AI company with around 150 employees, founded (in 2012) by a university professor and built around strong academic and engineering standards.
You may not immediately recognise the company’s name—but millions of people interact with technology influenced by its work. The team operates behind the scenes of digital products across the German Sparkassen network and is involved in
KIPilot
, helping bring secure, practical AI solutions into one of Germany’s largest financial ecosystems.
The company’s own conversational AI platform enables organisations to introduce intelligent assistants, automate processes and improve how employees and customers access information.
As Customer Success Manager, you’ll help customers turn the possibilities of AI into solutions they can genuinely use.
Where you’ll make an impact
Guide customers from onboarding and initial implementation through to long-term adoption
Understand business requirements and translate them into logical platform configurations
Become the first point of contact for customers and coordinate directly with developers when technical challenges arise
Monitor product usage, identify growth opportunities and support contract expansions and upselling
Turn customer feedback into clear, actionable insights for the product and engineering teams
Create best-practice guides, templates and help-centre content
Help build and continuously improve the company’s Customer Success processes
Deliver engaging product demonstrations and customer presentations
Represent the platform at occasional customer meetings and industry events
What you’ll bring
A completed degree in Business Informatics, Business Administration, Communication Sciences or a comparable field
Ideally, initial experience in Customer Success, software or a SaaS environment
Genuine interest in LLMs, conversational AI and process automation
The curiosity and technical confidence to understand a sophisticated software platform
Strong communication skills and the ability to make complex topics easy to understand
A patient, service-focused and solution-oriented approach
A structured and reliable way of working
A hands-on mentality and confidence taking ownership independently
Fluent written and spoken German
Willingness to travel occasionally for customer meetings and trade fairs (In Germany)
Why join?
Help major organisations adopt AI in a secure and genuinely useful way
Work on technology connected to the German Sparkassen ecosystem
Join a company that combines academic thinking with real commercial impact
Work closely with experienced product and engineering teams
Shape the customer journey and the future Customer Success function
Build deep expertise across AI, SaaS and process automation
Take genuine ownership rather than simply responding to support tickets
If you want to sit at the intersection of customers, AI and product—and help shape how one of Germany’s most important financial ecosystems uses new technology—we’d like to hear from you.
