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Telesales Manager
Full-time
This Role
We are looking for a Telesales Manager to lead the evolution of our sales channel into a scalable, AI-driven model. In this role, you'll define the channel strategy, optimize the customer journey, and drive growth through tools such as voice bots, automation, and API integrations.
You'll own both the telesales channel and the AI solutions that power it, leading their implementation and continuous improvement in close collaboration with Product, Marketing, Brand, and Operations teams across a global scope (Mexico and Brazil). This is an individual contributor role with high exposure to multiple stakeholders, ideal for someone with a strong analytics background (SQL is a must, along with dashboarding and performance monitoring), experience in commercial and martech environments, and a clear focus on results, conversion, and customer experience. Advanced English is required.
Key Responsibilities
Own the telesales AI agent development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates
Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities
Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions
Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into product improvements
Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance
Qualifications
Bachelor's degree in an analytical or technical field (Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing
Strong understanding of AI tools and the technical aspects involved in their deployment and integration
Experience managing external vendors and technology partners
Proven track record of building AI-driven solutions that deliver measurable business results
Excellent project management skills with the ability to communicate effectively across functions
Fluency in English (written and spoken)
Advanced level of SQL
Experience designing and interpreting A/B tests
Nice to Have
Hands-on experience working within or alongside sales channels
