Back
Technical Support Specialist
Full-time
Location
Remote, Brazil ·
Team
Customer Success ·
About Triple Session
Triple Session is an AI sales coaching platform used by sales and customer success teams in the US, UK, Europe and Brazil. We turn each company's sales playbook into AI scorecards that evaluate every call, show managers where reps need help, and make great coaching happen at scale.
About the role
As our Technical Support Specialist, you'll make sure customers succeed with Triple Session long after they go live. For us, great support is how customer success happens: when a sales leader needs a scorecard tuned, a team needs access, or an AI insight isn't landing right, you make it work quickly and with care, so customers keep getting value from every call.
You'll join a small, fast-moving Customer Success team and work closely with account management and our founders. It's a hands-on role with real ownership from day one, and a front-row seat to how AI is changing the way sales teams coach and sell.
How you'll drive customer success
Be the first point of contact for customer requests across Slack, email, chat and WhatsApp, and resolve them quickly.
Solve platform questions and issues, from user access and workspace settings to recordings and integrations.
Configure and fine-tune AI scorecards and insights so they reflect how each customer actually sells.
Build new scorecards for customers from their real call recordings.
Partner with Product and Engineering to report bugs and turn customer feedback into product improvements.
Spot patterns in how customers use the platform and share them with the team.
Build a knowledge base so customers and teammates get answers faster.
How you'll grow
You'll learn the platform inside out and work with revenue teams at companies globally. Along the way, you'll build skills in sales processes, coaching and AI that are rare and highly valued.
As Triple Session grows, so will the opportunities on our Customer Success team and owning accounts.
What we're looking for
You'll thrive here if you love solving problems and making customers happy. You're the kind of person who digs into an issue until it's fixed, explains things clearly, and gets genuinely curious about how sales teams work and how AI can help them improve.
Must-have
1–3 years in customer support, implementation or operations, ideally at a B2B SaaS company.
Strong written and spoken English, and native or fluent Portuguese.
You pick up new software quickly and troubleshoot logically.
You stay organized while juggling several conversations at once.
Curiosity about sales, AI and how teams get better.
Nice to have
Experience with CRMs (HubSpot, Salesforce) or helpdesk tools (Pylon, Zendesk, Intercom).
Experience using AI tools or writing prompts in your daily work.
A background in sales, SDR work or sales enablement.
Why join us
Fully remote, working with customers in the US, UK and Europe.
Learn AI and sales coaching hands-on at a fast-growing company.
Close mentorship and direct collaboration with leadership.
A clear growth path as our Customer Success team expands.
