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Support and Implementation Specialist
Full-time
Join one of the fastest-growing AI-powered social engagement platforms, helping brands like Netflix, Red Bull, NARS, and Uber maximize social engagement while keeping communities safe. The platform combines AI and human expertise to deliver moderation, insights, and customer engagement at scale. This is about building support systems that actually work.
What You'll Do
Own the instant support experience across live chat, email, and Slack with fast response times.
Handle technical implementations alongside Customer Success teams: set up client accounts, configure platform settings, and ensure smooth launches.
Perform deep troubleshooting across the platform stack using Intercom, internal tools, and screen recordings.
Build scalable support processes and shape the AI-first support approach.
Partner directly with Product and Engineering, influencing platform development.
What We Are Looking For
2-4 years of B2B SaaS experience in support, implementation, or customer success (startup experience preferred).
A technical problem solver who can navigate complex software issues independently and learn new systems quickly.
Social media and community platform knowledge, including content moderation or brand safety.
A process-improvement mindset with strong, emotionally intelligent people skills.
