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Solution Consultant, Connect EMEA
Full-time
About Mirakl
Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.
Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information, visit www.mirakl.com.
Mirakl in Numbers
🗓️ Founded in 2012 | Member of French Tech Next40
👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo
Our Values
Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.
Our 5 values guide how we collaborate:
💡
Work Hard Together
Teamwork and collaboration are the foundation of our success
🏆
Get Things Done
We prioritize action and efficiency for impactful results
🚀
Go Above & Beyond
We tackle challenges proactively and always aim for excellence
🎓
Succeed Through Expertise
Knowledge sharing and continuous learning are core to our culture
🤝
Satisfy & Empower Clients
We're committed to our clients' success
The Team You'll JoinYou'll be part of our EMEA Solution Consulting team led by
Jonathan D'Elissagaray, Director of Solution Consulting
. The team consists of two Solution Consultants focused on Mirakl Connect, working alongside four Platform Consultants covering B2B customers across Southern Europe and the Middle East. Together, you'll be helping sellers successfully onboard and grow through the Mirakl Connect ecosystem.
About Mirakl Connect
Mirakl Connect is Mirakl’s ecosystem platform, connecting marketplace operators and sellers to simplify partnerships, onboarding, and growth. Trusted by leading brands such as
Macy’s and Lacoste
, Mirakl Connect helps sellers discover new marketplace opportunities while enabling marketplace teams to efficiently onboard and manage their seller ecosystem at scale. Your Impact
Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast and effective platform activation
Equip Mirakl Platform clients to independently onboard their own sellers by providing training, clear documentation, and scalable enablement resources including webinars and live walkthroughs
Develop deep expertise in Catalog Transformer — Mirakl's AI-based catalogue management product — and support sellers in troubleshooting and optimising their catalogues
Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and the overall seller experience
Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance always reflects the latest platform capabilities
What You'll Bring to the Role
Experience
2+ years of experience in customer success, customer support, or account management in a fast-paced environment
Proven track record of directly onboarding or educating customers on a new solution
Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus
Skills
Customer onboarding and hands-on enablement
Clear communication and presentation, including handling challenging customer interactions
Operational rigour: tracking onboarding stages, documentation, and performance reporting
Cross-functional collaboration across technical and commercial teams
Entrepreneurial mindset with a strong drive to succeed in a high-growth environment
Tools Used
Mirakl Connect
Salesforce
Gong
Google Workspace (Sheets, Slides, Drive)
Confluence
Dust
Catalog Transformer
Languages
English: Full professional proficiency (required)
French: Full professional proficiency (required)
Spanish or Italian (a plus)
Our Hiring ProcessWe warmly encourage you to apply to any of our roles, even if you think you're not an exact match.Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.
Screening call with Talent Acquisition
Interview with the Hiring Manager (business reviews and analytical skills)
Values interviews with 3 team members
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our
AI Guidelines for Candidates and Interviews
.
