Senior AI / ML Engineer

We are partnering with a software company that is the industry leader in voice AI for customer service. They do this with AI that feels human, scales securely, and delivers real business results. Joining them means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. They solve huge challenges with a small team, so every improvement you will ship makes a huge difference. The Machine Learning team empowers enterprise customers and developers on their platform to help create delightful conversations that provide fast and effective resolutions to their clients through contact center automation. They define and build the next generation of bot building paradigms for complex enterprise customer service and contact center automation scenarios. You will be part of a cross-functional group of engineers that are applying the latest research in Generative AI and NLP - including LLMs and other advancements in research into our core product lines. This is a fully remote role in the US. They are able to do a visa transfer but not provide sponsorship. The max salary is 230k

What you'll do

• Leading the exploration and application of Large Language Models and Generative AI, venturing into new areas within these fields

• Translating the latest research into high-performing systems and models that can be practically applied to enhance user experiences

• Help set the team's strategic direction, cultivating an environment that encourages innovation and professional growth

• Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment

• Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals

What you'll bring

• 5\+ years of software development experience in ML infra, ML tooling, or products with ML usage

• Preferred if experienced with the ML ecosystem (e.g. python, pytorch, faiss, elastic search)

• Excellent communication skills and a vivid imagination

• Passion about engineering and team culture

• You love tackling ambiguous technical problems and developing solutions to problems with significant impact

• You are an independent thinker and like to own and solve complex problems

• You are interested in exploring the nuance and aesthetic of conversations