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Product Operations Analyst
Full-time
About MAJORITY
MAJORITY is an all-in-one digital financial services app built for migrants, by migrants, including an FDIC-insured account, Visa prepaid card, money remittance and international calling.
About the Role
As a Product Operations Analyst, you'll optimise MAJORITY's banking and telecom processes, integrate AI across operations, streamline workflows and work closely with Product and Customer Service to deliver an exceptional customer experience across Growth (onboarding, adoption, retention, customer success), Bank and Services/Telecom.
This is an in-person role based in MAJORITY's Wynwood office in Miami, Florida.
Responsibilities
Monitor the operational performance of products and features with Product and Engineering.
Implement AI and automation tools to scale and help the Escalations team resolve issues better and faster.
Work with the CS team to improve volumes, resolution quality and efficiency.
Investigate customer behaviour with Risk, Compliance, Product and Engineering to detect patterns and understand customer needs.
Lead communications with operational partners and providers.
Reduce operational downtime, improve stability and implement automations.
Requirements
Bilingual in Spanish and English.
Strong communication skills and a love of teamwork.
Proactive, with ownership and decision-making confidence.
A passion for process and continuous improvement in customer-facing work.
You already use AI day to day and are eager to bring new AI tools into operations.
Preferred
2+ years in fintech operations, data analysis, process development or automation.
Experience with cross-border markets and B2C products.
Some Python experience; you'll work across n8n, Looker, Intercom, Datadog and Jira.
