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Principal Developer (Mobile Service Cloud)
Full-time
At CM.com, we help businesses worldwide elevate their customer interactions through an AI-powered Customer Engagement Platform that connects conversations, customer data, and payments through AI Agents. We're looking for a Principal Engineer to join the Mobile Service Cloud development team.
What you will do
You'll take ownership of the development and architecture of Mobile Service Cloud, a cloud-native contact centre platform that runs 24/7, supporting thousands of customer service agents and resolving millions of inquiries. It consolidates channels like Email, Phone, Live Chat, WhatsApp, Facebook Messenger, RCS, and Native Voice into a single service inbox.
The future of customer service is automation and AI. The team leverages technologies like HALO, CM.com's own agentic platform, to build intelligent agents that handle inquiries autonomously and free up human agents for complex work. You'll ensure Mobile Service Cloud integrates seamlessly with other CM products such as the Marketing Cloud, Customer Data Platform, the Conversational Router, and HALO, shaping architectural decisions alongside other Principal Engineers.
About the tech stack
For this role you'll mainly work in .NET backend using SQL and Entity Framework, with a frontend renewal underway from legacy jQuery to Vue 3. Mobile Service Cloud runs on Azure microservices.
What we're looking for
A strong software engineering background with proven experience on highly complex, large-scale products.
Technology-agnostic thinking; your seniority and AI fluency let you navigate and add value in any stack.
A backend focus, with openness to frontend work in Vue.js.
Solid familiarity with Microsoft Azure or comparable cloud platforms, plus Docker, Kubernetes, and microservices.
AI fluency and a hands-on attitude toward AI-assisted development.
A team-player mentality with a commitment to quality and a growth-oriented attitude.
Fluency in both Dutch and English.
