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Lead Data Analysis
Full-time
This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.
Overall Purpose
As a trusted analytics lead, you will transform complex datasets into compelling stories and actionable recommendations that influence strategy, customer experience, and business performance. You will leverage advanced analytics, visualization platforms, and AI-enabled tools to accelerate insight generation, root-cause analysis, anomaly detection, data validation, and executive decision-making.
This position combines deep analytical expertise, business acumen, and emerging AI capabilities to solve high-impact customer and operational challenges.
Key Roles And Responsibilities
Typical responsibilities include, but are not limited to:
Omnichannel Analytics & Performance Measurement
Own performance measurement and reporting for Billing & Payments experiences across digital and assisted channels.
Develop comprehensive measurement frameworks, KPIs, and scorecards to monitor customer engagement, operational efficiency, and business outcomes.
Analyze customer journeys to identify friction points, drop-offs, opportunities, and emerging trends.
Advanced Analytics & Business Insights
Conduct deep-dive analyses to uncover root causes, quantify opportunities, and support strategic business decisions.
Translate complex analytical findings into concise, executive-ready recommendations.
Partner with cross-functional stakeholders to evaluate business cases, support prioritization decisions, and measure program success.
AI-Enabled Analytics & Decision Support
Leverage AI and machine learning tools to accelerate insight generation, anomaly detection, forecasting, data validation, and pattern recognition.
Apply AI-enabled solutions to summarize complex trends, automate quality checks, improve analytical efficiency, and enhance decision support.
Evaluate emerging analytics and AI capabilities to continuously improve analytical processes and business impact.
Data Visualization & Storytelling
Create compelling dashboards, visualizations, and executive presentations that simplify complex data and communicate clear business outcomes.
Develop automated reporting solutions that provide actionable insights to business leaders.
Drive adoption of self-service analytics capabilities across stakeholder groups.
Data Quality & Governance
Ensure accuracy, consistency, and reliability of data across multiple platforms and repositories.
Identify and resolve data discrepancies while implementing controls and monitoring processes to maintain data integrity.
Collaborate with technology and data engineering teams to improve data quality, availability, and accessibility.
Cross-Functional Leadership
Partner with Product, Customer Experience, Digital, Operations, Finance, and Technology teams to solve complex business challenges.
Lead large-scale analytical initiatives supporting customer experience transformation and business performance improvement.
Mentor analysts and foster best practices in analytics, visualization, and AI-driven decision-making.
Technical Skills & Tools
Experience with several of the following:
SQL
Power BI
Adobe Analytics
Adobe Customer Journey Analytics (CJA)
Snowflake
Databricks
Python
Statistical modeling and predictive analytics
Generative AI and AI-enabled analytical tools
Data visualization and dashboard development
Customer journey analytics
Large-scale data environments
Education
Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, Data Science, Engineering, Information Systems, or a related field.
Experience
5+ years of experience in analytics, business intelligence, customer analytics, data science, or related fields.
Experience supporting digital customer experiences, customer journey optimization, or omnichannel analytics.
Demonstrated success presenting complex analytical insights to executive audiences.
Experience leveraging AI-enabled tools to improve decision-making and analytical efficiency.
Experience with large enterprise datasets and cloud-based analytics environments.
Job Contribution
An experienced analytics professional recognized as a subject matter expert who solves highly complex business challenges through data, advanced analytics, and AI-enabled insights.
Works with significant autonomy to lead strategic initiatives, influence executive decisions, and drive measurable business outcomes. Frequently partners with senior leadership and cross-functional teams while serving as a trusted advisor on customer experience performance, business opportunities, and analytical strategy.
Supervisor
No
Joining Our Team Comes With Amazing Perks And Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours
40
Time Type
Regular
Location
Atlanta, Georgia, Dallas, Texas
