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IT Automation Engineer
Full-time
Why project44?
At project44,
we believe in better.
We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.
With our
Decision Intelligence Platform,
Movement
,
we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.
Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.
If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.
AI at project44
We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you’re building product, serving customers, managing people, or running operations, AI is a tool you’re expected to use with intent, curiosity, and judgment. We don’t expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team’s AI fluency because we believe it’s a competitive advantage for every person at project44, not just our engineers.
If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.
In-office Commitment:
Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful office four days a week. Together, we’re building something extraordinarily learn, grow, and thrive in our fast-paced, transformative environment.
About the Role
project44's Global IT Services team is looking for an IT Automation Engineer to own the automation and integration backbone connecting our HR, Finance, Sales, and Security systems — while also building and running two business-critical internal platforms from the ground up. This is a hands-on, high-ownership role for someone who is equally comfortable writing a Workato recipe, querying Snowflake, standing up a small internal application, and jumping into a helpdesk ticket or production incident when it matters.
What You'll Do
Systems Integration & Business Process Automation
Own the Workato platform: build, monitor, and maintain the recipes, connections, and AI agents that automate cross-system business processes; triage and fix failed or runaway jobs
Co-own the HR-to-IT identity lifecycle, driving the UKG Pro ↔ Azure AD sync that powers joiner/leaver/employee-change automation, including edge cases and downstream SSO coordination
Maintain finance systems automation, including NetSuite ↔ Salesforce integrations
Own people-data and compliance pipelines, including the Culture Amp SFTP integration and the hybrid-work compliance pipeline feeding manager dashboards and Power BI
Serve as the go-to engineer for Retool app incidents that block Customer Success or Finance workflows
Build and Own Internal Platforms
Design, build, and operate project44's internal Project Registry — the system of record for every internal app, integration, dashboard, and AI component, along with its governance workflows
Design, build, and operate project44's AI/Claude spend governance platform — a business-critical system for monitoring and controlling company-wide Anthropic Claude spend, including data pipelines, dashboards, Slack bot workflows, and the policy engine behind it
Harden both systems for production use: rate limiting, kill switches, phased rollouts, and data-quality safeguards
Author architecture documentation and decision records to support review and long-term ownership
IT Support, Endpoint Security & Compliance
Triage and resolve helpdesk, escalation, and offboarding tickets across SaaS and hardware requests
Build automation and scripts (PowerShell/Python) to collect endpoint compliance evidence for SOC 2 and third-party audits
Handle joiner/mover/leaver operations, including account terminations and identity-sync troubleshooting
SaaS, Identity & Vendor Administration
Support major platform migrations (e.g., Slack Enterprise Grid)
Run security review and provisioning for new MCP servers and SaaS/AI tool requests in partnership with Security/InfoSec
Administer SSO/security configuration for vendor tools and troubleshoot integration issues
Periodically audit service accounts and credential usage for security reviews
What You'll Bring
Integration & Automation
Experience with Workato (or a similar iPaaS): recipe design, webhooks, debugging
SQL and Snowflake experience (schemas, views, service accounts, performance/data-quality troubleshooting)
Familiarity with Salesforce and NetSuite data models and integration patterns
Experience with UKG Pro and Azure AD/Entra ID identity flows
Depth in Microsoft Entra ID: dynamic groups, Conditional Access, enterprise applications, SCIM/SAML provisioning
Azure hosting experience: Automation runbooks, Functions, Logic Apps, Key Vault, managed identities
Microsoft Intune / endpoint management and device compliance experience
Application Development / Low-Code
Experience with Retool for building and maintaining internal apps
Experience with Lovable or similar AI-assisted app builders
Working knowledge of REST APIs, webhooks, and basic backend service design (auth, RBAC, rate limiting)
Azure fundamentals: Runbooks, Table Storage, Static Web Apps, storage/containers
Familiarity with Azure DevOps
AI / LLM Operations
Hands-on experience with Anthropic Claude, OpenAI, or similar LLM platforms, including usage/cost monitoring and governance
Familiarity with the Model Context Protocol (MCP) and standing up or reviewing MCP servers
Experience with Slack API/bot development (slash commands, DMs, interactive workflows)
IT Support, Security & Compliance
Experience with Freshservice or a comparable ITSM/helpdesk platform
Endpoint management and security experience (e.g., Microsoft Defender)
SOC 2 or similar compliance audit support experience
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