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FBS - Product Owner l
Full-time
About The Role
We are looking for a
Product Owner
to support a new technology-focused initiative within our Contact Center environment. This role will serve as a key liaison between business teams, IT, external vendors, and stakeholders, ensuring successful delivery of technology solutions with a strong emphasis on vendor management and AI-driven initiatives.
Key Responsibilities
Coordinate efforts across business, IT, vendors, and external partners
Manage relationships with technology vendors, including AI solution providers
Drive project execution, tracking milestones, dependencies, and deliverables
Support integrations between internal systems and third-party platforms
Partner with stakeholders to implement innovative Contact Center solutions
Provide visibility and communication across multiple initiatives
Qualifications
3+ years of experience as a Product Owner or similar role
Strong experience managing technology vendors and external partners
Experience working cross-functionally with business and IT teams
Exposure to AI technologies or AI-enabled solutions
Excellent organizational, communication, and stakeholder management skills
Experience supporting software, platform, or technology implementations
Preferred Qualifications
Contact Center or Customer Experience environment experience
Experience with AI vendors and emerging technologies
Platform integration experience
Exposure to Amazon, Google, or similar technology ecosystems
Ideal Candidate
A highly organized Product Owner with a proven track record of managing vendors, driving technology initiatives, and coordinating across multiple stakeholders. The ideal candidate is comfortable working in a fast-paced environment, has experience implementing new solutions, and brings a strong interest in AI and digital transformation.
What Will Make You Stand Out
Experience leading AI-related projects or implementations
Strong examples of vendor management and technology integrations
Contact Center or Customer Experience technology experience
Other Critical Skills
Agile/Scrum Product Ownership
Backlog Prioritization & User Story Writing
Change Management
Stakeholder Management -
AI/ML Product Strategy
Contact Center Operations Knowledge
Cross-Functional Collaboration
Data-Driven Decision Making
Software / Tool Skills
SharePoint
Microsoft Copilot Studio
Power BI
Contact Center Platforms
GenAI/LLM Platforms
Office Suite
Benefits
Comprehensive benefits package
Career development and training opportunities
Flexible work arrangements (remote and/or office-based)
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development
Note: Benefits differ based on employee level.
By applying for this position, candidates acknowledge and agree that:
Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies
Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated
Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise
Failure to comply with these conditions may impact the hiring decision or employment continuation.
