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Dynamics 365 Contact Center & Copilot Studio Developer
Full-time
Hi,
This is Praveen from Pronix Inc !!
Role: Dynamics 365 Contact Center & Copilot Studio Developer
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 3- 10Years
𝐍𝐨𝐭𝐢𝐜𝐞 𝐏𝐞𝐫𝐢𝐨𝐝: Immediate preferred
Full Time – Onsite (No Transport / No Hybrid / No Remote)
Shifts: 2-11PM IST - all 5 days in office
Work Location: Gachibowli – HYD.
Immediate requirement for experienced strong hands-on Dynamics 365 Contact Center + Copilot Studio experience. Avoid generic Power Platform profiles without relevant Contact Center/Copilot Studio experience.
Required Skills
Dynamics 365 Customer Service / Contact Center
Microsoft Copilot Studio / Power Virtual Agents
Power Platform, Dataverse & Power Automate
Omnichannel/contact center configuration and routing
AI conversational agents and automation workflows
Bot-to-human handoff configuration
SharePoint, Dataverse and external API integrations
JavaScript for Dynamics 365 form customization
Prompt engineering and AI-generated case/conversation summaries
External knowledge bases and enterprise knowledge retrieval
Interested Candidates can share the resume to email : praveenl@pronixinc.com
Ph : 9493762639
