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Director, Customer Success
Full-time
PracticeTek is one of the largest retail-healthcare tech providers in North America, serving 40,000+ clinics across Chiropractic, Wellbeing, Vision, and Dental. This role sits within Doctible, a PracticeTek platform focused on reimagining the patient experience through scheduling, two-way texting, reputation management, reminders, and surveys.
What This Role Requires
This role sits at the intersection of vision, execution, and transformation. You will partner closely with senior leadership to bring structure, clarity, and follow-through to a fast-moving organization, leading a team that requires continued development and operational maturity. This is not a passive leadership role: you will drive change, challenge the status quo, and implement improvements, particularly through AI, automation, and modern support models to increase efficiency and elevate the customer experience.
What You'll Do
Operational Leadership & Team Performance: Lead and scale a 50+ person Customer Success Operations and Professional Services team across onboarding, support, retention, and digital service delivery (websites, advertising), ensuring consistent, high-quality outcomes.
Team Structure, Coaching & Development: Establish clear roles and build the systems, accountability, and discipline needed to scale, balancing high expectations with hands-on coaching.
Drive change through AI, automation, and modern support models to increase efficiency and elevate the customer experience.
