Delivery Director – AI Foundry & Anthropic Business-UK/EMEA

Delivery Director – AI Foundry & Anthropic Business - UK/EMEA

Location:

\[Hybrid / Remote]

Travel:

Up to \[25%], based on client and business needs

About NewRocket

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

NewRocket is proud to be an Anthropic partner/vendor.

Through this relationship, we are expanding our ability to help enterprise clients responsibly design, deploy, and scale AI solutions powered by Claude and other leading AI technologies. Our AI Foundry teams apply Anthropic-aligned practices across prompt and context engineering, retrieval-augmented generation (RAG), agentic workflows, tool use, structured outputs, model evaluation, security, governance, and human-in-the-loop controls.

We \#GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

Overall Job Summary

The

Delivery Director – AI Foundry & Anthropic Business

is responsible for delivery and operational excellence, customer satisfaction, portfolio health, and account growth across NewRocket’s enterprise AI and Anthropic-focused services.

This leader owns and manages executive client relationships to enable seamless delivery across NewRocket’s AI Foundry offerings. These may include AI strategy and readiness, Claude-powered applications, AI platform architecture, retrieval-augmented generation (RAG), agentic AI, workflow automation, data and knowledge enablement, ServiceNow integration, governance, adoption, and managed AI operations.

In partnership with Project Managers, Engagement Managers, Program Managers, Architects, and other engagement-oversight roles, the Delivery Director oversees the assigned portfolio with a hands-on approach. This includes providing direction, governance, and escalation leadership; ensuring quality and compliance; managing risks and financial performance; aligning scope, staffing, and delivery plans; and delivering measurable value and high client satisfaction.

The Delivery Director also partners with Sales, Solution Consulting, Practice Leaders, and the Anthropic/AI Foundry teams to support bookings, grow existing client relationships, and expand NewRocket’s enterprise AI business. They build trusted relationships with client decision-makers, shape opportunities, validate scope and estimates, identify staffing needs, and ensure a seamless handoff from Sales to Delivery.

The Director is accountable for all projects and programs in their assigned AI Foundry portfolio. They work closely with Professional Services, Managed Services, Resource Management, and Delivery Excellence leadership to define and operate a best-in-class enterprise AI delivery organization. The successful candidate fosters an environment of trust, collaboration, accountability, innovation, and high performance while delivering excellent customer experiences.

Key Job Responsibilities & Accountabilities

• Delivery Excellence

Portfolio, Program & Client Leadership

• Ensure high-quality, on-time, and on-budget delivery across the assigned AI Foundry and Anthropic services portfolio.

• Develop trusted relationships with client executives, program sponsors, technical leaders, and business stakeholders to drive successful project outcomes, adoption, account expansion, and long-term growth.

• Oversee delivery of enterprise AI engagements, including AI strategy, AI readiness, Claude-powered solutions, RAG, agentic AI, AI platform enablement, workflow automation, ServiceNow integration, data enablement, governance, and managed services.

• Maintain an active executive oversight role for a subset of key programs and accounts, including proactive engagement with customer executives, delivery health reviews, escalation management, risk mitigation, quality governance, and value-realization tracking.

• Serve as a senior escalation point for delivery, scope, stakeholder, quality, technical, security, adoption, and commercial issues across the portfolio.

• Ensure delivery teams define measurable business outcomes, success criteria, adoption metrics, and value-realization plans for each engagement.

• Guide teams and clients through the practical realities of enterprise AI delivery, including evolving requirements, model limitations, data readiness, integration complexity, security expectations, governance needs, and change-management requirements.

Delivery Governance, Quality & Methodology

• Drive compliance and accountability with NewRocket’s delivery methodology, delivery standards, quality framework, project controls, and client-governance practices.

• Ensure engagements have clear scopes, roles, responsibilities, milestones, acceptance criteria, dependencies, assumptions, risks, and change-control processes.

• Confirm AI solutions are delivered using responsible AI practices appropriate to the engagement, including security, privacy, human oversight, data controls, evaluation, testing, observability, and operational readiness.

• Ensure AI delivery teams apply appropriate controls for sensitive data, access-aware retrieval, prompt injection, grounded responses, tool permissions, output validation, human-in-the-loop approvals, and agentic workflow risk.

• Partner with AI Architects, AI Platform Architects, Forward Deployed AI Engineers, ServiceNow Architects, and client teams to ensure technical quality, solution scalability, performance, and alignment with approved architecture.

• Collaborate with the Delivery Excellence team to continuously improve the AI Foundry delivery framework, engagement models, governance processes, delivery accelerators, and reusable playbooks.

• Communicate and promote NewRocket’s delivery-excellence approach across global delivery teams.

Sales-to-Delivery Transition

• Partner with Sales, Solution Consulting, and client stakeholders to ensure a seamless transition from opportunity shaping through implementation and ongoing delivery.

• Participate in Statement of Work (SOW), proposal, RFP, scope, estimate, delivery-model, and staffing reviews.

• Confirm client expectations, success criteria, delivery assumptions, governance structures, technical dependencies, data requirements, security considerations, and AI operating-model needs are accurately represented before project launch.

• Define delivery roles, responsibilities, project governance, kickoff requirements, and mobilization plans for new AI Foundry engagements.

• Facilitate effective project kickoff preparation and establish a clear, trusted client-delivery relationship from the outset.

• Operational Excellence

• Oversee AI Foundry portfolio planning, project health, capacity, dependencies, risks, milestones, financial performance, and delivery forecasting.

• Be accountable for portfolio revenue forecasts, utilization, backlog, bookings conversion, delivery margin, and operational performance for the assigned Area.