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CX Specialist*
Full-time
Meltwater is looking for a Customer Experience Specialist to help improve how it engages, supports, and grows customer relationships across APAC. This is a hands-on role for someone who enjoys solving problems and finding better ways of working, partnering across Customer Success, Marketing, Product, Sales, and Operations.
Build AI-Powered Workflows and Solutions
Design and implement AI-powered workflows that improve customer and employee experiences.
Use AI and automation tools such as ChatGPT, Claude, Gemini, Copilot, Zapier, or Make to streamline processes.
Identify manual or repetitive work and develop scalable solutions that improve efficiency.
Stay current with emerging AI capabilities and apply them across the business.
Drive Cross-Functional Initiatives
Identify friction points across the customer journey and develop solutions that improve adoption, engagement, and retention.
Partner with Customer Success, Marketing, Product, Sales, and Operations to solve customer and business challenges.
Coordinate projects across stakeholders and drive execution from idea through implementation.
Create repeatable processes, resources, and playbooks that scale across teams and markets.
Turn Data Into Action
Build dashboards, reports, and insights that help teams prioritize and make better decisions.
Analyze customer and operational data to identify trends and areas for improvement.
Measure program performance and recommend changes based on outcomes.
Requirements
2-4 years of experience in Customer Experience, Operations, Customer Success, Marketing, Product Operations, or a related field.
Hands-on experience building workflows, automations, or solutions using AI tools such as ChatGPT, Claude, Gemini, or Copilot.
Ability to demonstrate projects, workflows, automations, or agents you have personally built.
Strong problem-solving skills and the ability to work through ambiguity.
Strong communication, stakeholder management, and ownership.
Preferred
Experience with automation platforms such as Zapier or Workato.
Familiarity with Salesforce, HubSpot, Marketo, or Totango.
Experience building dashboards and reporting solutions.
Experience in SaaS, technology, or subscription-based businesses.
