CX Automation & AI Leader — Remote

Holafly is seeking a Head of CX Automation & AI to own and scale the company’s AI-driven customer experience strategy. You will lead a dedicated team, optimize automation across chatbots and agent tooling, and drive measurable improvements in containment, CSAT, and efficiency.

You will govern AI governance, collaborate with Product and IT, and manage vendor relationships while delivering high-impact, global CX outcomes.