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Customer Support Specialist
Full-time
We are hiring across customer service. Join our talent bank to apply.
This is a talent bank listing. Apply once and we will consider you for Customer Support Specialist and similar roles across the team, now and as we grow. Not sure which role fits? Apply anyway and we will work it out together.
Apply here
https://km8e88imo76.typeform.com/to/k4Cf0NMi
Location
London (hybrid). Our co-working space is dog friendly, with a barista and a gym.
Who we are
ivee is building the platform that helps everyone actually adopt AI, the layer between powerful models and the people who need to use them. We have an AI Learning App that sits inside your AI tools, helping you get better at AI as you work. Our consulting and upskilling services sit on top, so teams get the tech and the hands-on support to make it stick.
Our north star is simple: no-one should get left behind as AI changes the way we work.
We move fast, operate with high ownership, and are led by co-founders Amelia Miller (Cambridge Fellow) and Lydia Miller (ex-Deloitte Ventures), both recently named Forbes 30 Under 30. We are building the infrastructure for how a billion people learn to work with AI. We are at the start and growing fast.
This is your opportunity to join us.
Why join now
Real ownership: you will make decisions that shape how ivee grows, not just deliver someone else's plan.
Founder access: you will work side by side with our co-founders and see how a scaling company runs from the inside.
A say in the product, if you want it: help shape what we build and why.
Room to grow: we promote based on output and delivery, not tenure.
A team worth showing up for: sharp people who do not take life too seriously.
The role: Customer Support Specialist
You'll be the friendly voice for ivee's learners and clients. You'll answer questions, solve problems and make sure people feel looked after while they're learning something new.
What you will do
Respond to questions from learners, clients and prospects by email, chat and phone
Solve problems, or find the right person to solve them
Keep our help centre and FAQs up to date
Log common issues and share patterns with the product and delivery teams
Use AI tools to give faster, better answers
What we are looking for
Clear, warm written communication
Patience and good judgement when someone's stuck
Organisation across several conversations at once
A willingness to learn our products
Nice to have
Customer service, hospitality, retail or support experience
Experience with help desk tools
Interest in AI
Our benefits
Equity
Regular team socials
Dog friendly co-working space with barista and gym
Pension scheme
25 days annual leave + UK bank holidays
Your birthday off
Working from abroad allowance (starting at 1 week per year)
Unlimited AI credit allowance and AI tool experimentation
Not a perfect match?
If you tick around half of this list, we would still love to hear from you. We care far more about your mindset and your appetite to learn than a perfect set of skills. Career changers, returners and people from non-traditional backgrounds are very welcome. If you need any adjustments during the process, just tell us.
Ready?
Join our talent bank: https://km8e88imo76.typeform.com/to/k4Cf0NMi
