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Customer Support Specialist – AI & Technology | English | Lisbon
Full-time
Location:
Lisbon, Portugal
Work Model:
On-site
Language:
English
Schedule:
Full-time, 40 hours per week | Day shifts between 07:00 and 22:00
Industry:
Artificial Intelligence / Technology
About The Opportunity
Are you passionate about technology and interested in working with one of the leading companies in the artificial intelligence industry?
We are looking for an
English-speaking Customer Support Specialist
to join an international team supporting users of a leading AI research and deployment company.
You will assist both consumers and business users of an advanced AI platform, helping them solve account, billing, product, and technical-related issues while delivering an excellent customer experience.
What You Will Do
Support customers across multiple communication channels
Assist with billing and invoicing-related questions
Troubleshoot account access and product-related issues
Guide customers on how to use the platform and its features
Provide clear, accurate, and timely solutions
Handle customer cases efficiently while meeting service and quality standards
Work collaboratively within an international and multicultural support team
What We Are Looking For
C1–C2 level English
Previous experience in Customer Support, Customer Service, Technical Support, Helpdesk, Customer Success, or a similar customer-facing role
Comfortable working with technology and digital platforms
Strong communication and problem-solving skills
Ability to explain technical information clearly to customers
Customer-oriented and able to work in a fast-paced environment
Available to work full-time on rotating day shifts between 07:00 and 22:00
Currently based in Lisbon or able to work on-site in Lisbon
EU citizenship or valid authorization to work in Portugal
Total monthly gross package: approximately €1,320.67
22 days of annual leave
Paid training
International and multicultural working environment
Career development and internal mobility opportunities
Why Join?
This is an opportunity to combine
customer support experience with one of the fastest-growing areas in technology
.
You will gain hands-on experience supporting an advanced AI product, strengthen your troubleshooting and communication skills, and work in an international BPO environment with opportunities for further professional development.
Interested?
If you have previous customer support or technical support experience and would like to develop your career in the AI and technology industry, we would be happy to hear from you.
Please apply with your
updated CV in English
.
